Privacy policy

Throughout this Privacy Policy, "Moovbet", "we", "our", and "us" refer to Moovbet, a company incorporated under the laws of Curaçao (Curaçao Trade Register No. 163335). We are registered as a 'Controller' in Curaçao. A 'Controller' is a person or company that determines how and why your personal information is used. Your information is retained by us on servers based in Luxembourg and elsewhere from time to time.

If you have questions or want more information about how Moovbet manages your personal information, you can contact our Data Protection Officer at [email protected]

You provide us with this information during the account setup process, when making bets, and when using site services. This information is necessary to give you access to certain parts of our site and related services. This data is collected when:

- You register an account at Moovbet;
- Voluntarily provide information while using the site;
- Disclose personal information in public areas of the site;
- Provide information when you contact our customer support team.

The information includes your:

- Username;
- First and last name;
- Date of birth;
- Email address;
- Home address;
- Phone number;
- Billing address;
- Identification documents;
- Proof of address documents;
- Transaction history;
- Site usage preferences;
- Any other information you provide while using our platforms;
- Credit/debit card or other payment information.

The information is also necessary for billing purposes and to protect minors. You can modify and update this information by contacting our customer support team. This data is for internal use only and is never transferred to third parties, except those listed below.

Moovbet strives to make our site as user-friendly and easy to find on the Internet as possible. Moovbet collects data about how you use the site, which does not personally identify you. When interacting with the services, our servers maintain a unique activity log for you that collects certain administrative and traffic information, including: originating IP address, access time, access date, web pages visited, language usage, software bug reports, and the type of browser used. This information is essential to the provision and quality of our services.

Moovbet uses cookies to ensure our site runs efficiently and to enhance your visits to our platforms. More information can be found in our Cookies Policy.

We use your personal information in various ways that fall into the following categories:

To provide the products or services you requested;
To fulfil our legal or regulatory obligations;
To monitor the performance of our site; and
To provide marketing information.

Your rights with respect to your personal information differ depending on the category and legal basis on which they are located. This section provides more information about each category, the rights granted, and how to exercise them. These rights are highlighted after each category.

We use your personal information to allow you to use our sites, set up your account, engage with the online casino, and provide you with customer support. To provide our products and services, we share your information with external organizations that work on our behalf. You can find more information in the Sharing information section.

This category covers the essential activities needed to provide the services you use or have signed up for. If you do not want your information used in this way, your option is to stop using our services and close your account.

Moovbet will use your identification document and/or proof of address to verify your information, to protect our users from fraudulent behaviour and promote responsible gaming.

We may conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions, to prevent any possible breach of our Terms and Conditions and applicable law. Security reviews may include, but are not limited to, requesting a credit report and/or verifying the information provided with other third-party databases.

We are required to carry out these activities to provide our products and services legally and responsibly, according to the requirements stipulated by the regulators. We cannot provide you with our services without performing these activities; if you do not want your information used in this way, your option is not to use our services and to close your account.

As outlined above, we use cookies and traffic analysis to improve our site's performance and the services available. We have a legitimate interest in conducting these activities and ensure we minimise any impact on your privacy.

You have the "right to object" to activities carried out by our legitimate interest if you believe your right to privacy outweighs our legitimate business interests. However, as the activities involved are central to our business, if you wish to object to issues other than managing your cookies, it could mean you need to close your account.

If you have given us your consent to do so, we will send offers and promotions via email, SMS, or online. We do not share your information with third parties to be used for their own marketing.

You have the right to withdraw your consent or update your marketing preferences at any time.

If you believe the personal information we have about you is incorrect, you have the right to have it rectified. For any information that cannot be updated through My Account, contact [email protected]

If you want a copy of the personal information we have about you, you must request it via live chat or by emailing [email protected] and we will provide a form to fill out. The form is not mandatory, but it helps us provide the information you are seeking in a timely manner. To ensure the security of your personal information, we will request proof of valid identity, and once received, we will respond within one month. If your request is extraordinarily complex and likely to take more than one month, we will inform you as soon as possible and tell you how long it will take. This request may also incur an administration cost.

If you believe your privacy rights have been violated or if you disagree with our decision about your privacy rights, you have the right to make a complaint to the Office of Data Protection and Information in Curaçao.

You can request us to erase your personal data where there is no compelling reason for continuing the processing. *The request will be reviewed within a maximum of 30 calendar days.* This right only applies in certain circumstances; it is not a guaranteed or absolute right.

The right to erasure does not apply if processing is necessary for one of the following reasons: to exercise the right of freedom of expression and information; to comply with a legal obligation; for the performance of a task carried out in the public interest or in the exercise of official authority; for public interest archiving, historical research, scientific research or statistical purposes where the deletion may make achieving that processing impossible or seriously impair it; or * for the establishment, exercise, or defence of legal claims.

We may disclose your personal information to third parties:

- If we have a duty to disclose or share your personal information to comply with any legal or regulatory obligation;
- To enforce the terms of this policy or any other agreement;
- To help us provide the products and services you request, including but not limited to third-party software providers;
- If, in our sole determination, you are found to have cheated or attempted to defraud us, or other users of the service, in any way, including but not limited to, game manipulation or payment fraud;
- For research purposes in addiction prevention (these data will be anonymised);
- To protect the rights, property, or safety of us, our customers, or others; and
- In the case where we have received your permission to do so.

Personal information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers, or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside your country. When we transfer any part of your personal information outside the EEA or appropriate jurisdictions, we will take reasonable steps to ensure it is treated securely, such as if it were within the EEA or within appropriate jurisdictions. These steps include, but are not limited to, the following:

- Binding corporate rules;
- Model contracts;
- EU/US Privacy Shield.

We are aware of the importance of security and the necessary techniques to protect information. We store all personal information received directly from you in a password-protected, encrypted database that resides behind our latest-generation active firewall software on our secure network. (Our support services comply with SSL version TLS 1.2 with 256-bit encryption). We also take steps to ensure our subsidiaries, agents, affiliates, and suppliers employ appropriate security measures.

We retain personal information for as long as necessary for legal or business purposes. When determining data retention periods, Moovbet considers local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need your personal information, we will delete or destroy it securely.

We cannot guarantee the protection of any information you provide on a third-party online site linked to services, or any information collected by third parties administering our affiliate program (if applicable) or any other program, as these third-party online sites are owned and operated independently of us. Any information collected by these third parties is governed by the privacy policy, if any, of such third party.

Our site may contain links to other sites that are beyond our control and are not covered by this Privacy Policy. If you access other sites using the given links, the operators of those sites may collect information about you that will be used by them according to their privacy policy, which may differ from ours. We are not responsible; only the operators of those sites will be responsible for their functionality or possible errors on the linked sites.

The services contained in this section allow the Owner to monitor and analyse web traffic and can be used to keep track of user behaviour.

Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the data collected to track and examine the use of Moovbet, prepare reports on its activities, and share them with other Google services.

Google may use the collected data to contextualise and personalise the ads of its advertising network.

Personal data collected: cookies and usage data.

Place of processing: USA - Privacy Policy - Opt out option.

The services operate "AS IS" and "AS AVAILABLE" without any liability. We are not responsible for events outside of our direct control.

Due to the complex and ever-changing nature of our technology and business, we cannot guarantee error-free performance with respect to the privacy of your personal information, and we will not be liable for indirect, incidental, consequential, or punitive damages related to the use or release of such personal information.

When playing casino slots developed by NetEnt, NetEnt's privacy policy also applies. It can be found here: https://www.netent.com/en/privacy-policy/

If you do not agree with the statements contained in this Privacy Policy, do not continue using our site. Please note that registering an account on our site, placing bets, and transferring funds is considered complete acceptance of our Terms and Conditions and our Privacy Policy. You have the right to stop using the site at any time; however, we may still be legally obliged to retain some of your personal information.

We may periodically make changes to this Privacy Policy and will notify you about these changes by posting the modified terms on our platforms. We recommend you revisit this privacy policy regularly.

Version 2.0 dated 15/01/2025